Last updated: April 2026
At The Still Closet, we want you to be satisfied with your purchase. Please read our refund and returns policy carefully before placing an order.
Returns
We accept returns within 14 days of delivery. To be eligible for a return:
- The item must be unused, unopened, and in its original packaging
- Proof of purchase (order number or receipt) is required
Certain items cannot be returned, including:
- Hygiene or personal-use products
- Items marked as final sale
- Gift cards
If your return is approved, instructions for sending the item back will be provided. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method
- Refunds typically take 5–10 business days to appear, depending on your payment provider
Shipping costs are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- A clear photo of the item and packaging
We will resolve the issue as quickly as possible by offering a replacement or refund.
Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped. Once an order is shipped, it cannot be canceled.
Contact Us
If you have any questions about our Refund & Returns Policy, please contact us through our Contact page.